Everyday, we engage in conversations with employees, colleagues, customers, partners, children, and friends. Professional communication demands specific competencies. This book provides practical examples on optimizing your skills for goal-oriented and effective communication. It has evolved into a guiding handbook for those looking to lead through conversation, addressing the increasing need for professional dialogue in a globalized business environment. The concepts presented are culturally independent, focusing on psychological foundations and the universal human need for attention and appreciation. This English edition is a translation of the revised 6th edition from 2003. It remains an essential resource for current and aspiring leaders, as well as anyone who may be influenced in conversations. Successful leadership in daily life is inseparable from effective dialogue, whether with employees, superiors, or customers, as well as with partners, children, or friends. While conversation management is not formally taught, it requires specific skills akin to reading, writing, and arithmetic. This book offers practical insights on how to enhance one’s abilities to use conversation as a meaningful, purposeful, and rational tool for leadership.
