"...Customers Included provides a roadmap for any executive or entrepreneur who wants to create better products and services. Using real-world case studies - from Apple, Netflix, and Walmart to an African hand pump, a New York City park, and the B-17 bomber - the book clearly explains why including the customer is an essential ingredient of success for any team, company, or organization..."--Publisher description
An interstellar traveller is tormented to the point of insanity by a shipboard computer programmed to entertain him with incidents from his past... The victim of a space accident is kept alive by aliens in order to examine her religious beliefs... A lonely colonist on a desolate world discovers that his nearest neighbour is dying of cancer — and overcomes his revulsion in order to nurse her... This stunning posthumous collection of stories by the greatest writer ever to work in SF also contains a fascinating essay in which Philip K. Dick meditates on the connections between his life and work. Contents: - Introduction: How to Build a Universe That Doesn't Fall Apart Two Days Later by Philip K. Dick - The Short Happy Life of the Brown Oxford (1954) - Explorers We (1959) - Holy Quarrel (1966) - What'll We Do with Ragland Park? (1963) - Strange Memories of Death (1984) - The Alien Mind (1981) - The Exit Door Leads In (1979) - Chains of Air, Web of Aether (1980) - Rautavaara's Case (1980) - I Hope I Shall Arrive Soon (1980, variant of Frozen Journey) Front cover illustration by Chriss Foss
