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Rick Brinkman
Jak vycházet s lidmi, s kterými si nerozumíte
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Rick Brinkman
Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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Rick Brinkman
Dealing with People You Can't Stand
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Rick Brinkman
Dealing With People You Can't Stand : How to Bring Out the Best in People at their Worst
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Rick Kirschner
Wie man mit Menschen klarkommt, die man nicht ausstehen kann
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Rick Brinkman
Ako vychádzať s ľuďmi, s ktorými si nerozumiete
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