Paul Timm will teach readers how to become a "customer magnet". After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best--a mix of classic, common sense tips, and ingenious advice.
Focusing on the impact of customer satisfaction, this book illustrates how disengaged customers can lead to a decline in business performance. It emphasizes the importance of continuous, customer-centered innovations to build and maintain a loyal customer base. By encouraging managers and employees to consider the small, meaningful changes they can implement, it aims to foster a culture of improvement and attentiveness to customer needs, ultimately driving organizational success.
Managerial Communication, Organizational Communication, Business Communication-written and oral at 2-year, 4-year, and Graduate Level Programs. This text examines important ideas about managerial communication-not just for business, but for anyone who must manage. It cuts through the maze of traditional academic structure and addresses basic communication skills that we all need as managers.