Paul R. Timm Books

Managerial Communication, Organizational Communication, Business Communication-written and oral at 2-year, 4-year, and Graduate Level Programs. This text examines important ideas about managerial communication-not just for business, but for anyone who must manage. It cuts through the maze of traditional academic structure and addresses basic communication skills that we all need as managers.

Focusing on the impact of customer satisfaction, this book illustrates how disengaged customers can lead to a decline in business performance. It emphasizes the importance of continuous, customer-centered innovations to build and maintain a loyal customer base. By encouraging managers and employees to consider the small, meaningful changes they can implement, it aims to foster a culture of improvement and attentiveness to customer needs, ultimately driving organizational success.

Paul Timm will teach readers how to become a "customer magnet". After reading this second edition, one will know how to establish a customer base, retain customers through satisfaction and appreciation, and win back lost customers. There are probably thousands of proven ways to win new customers, but Dr. Timm offers the best--a mix of classic, common sense tips, and ingenious advice.