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Professional Tour Guide
Authors
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Eckhard Block, journalist, book author, seminar leader and tourism expert, is hardly attempt for many years to provide the necessary qualifications in his practically oriented professional seminars for future tour guides who are indispensable for the modern occupation of a tour guide. On the base of sozio-psychological background of human behaviour patterns, the professional seminars are settled in the areas of Human guidance, customer care, organisation, administration and complaint being.
Book variant
2014
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The book is currently out of stock.