More about the book
In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance
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Zap the Gaps!, Kenneth H. Blanchard, Dana Robinson, Jim Robinson
- Language
- Released
- 2002
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- Zap the Gaps!
- Language
- English
- Publisher
- Harper Collins
- Released
- 2002
- Format
- Hardcover
- ISBN10
- 0060503009
- ISBN13
- 9780060503000
- Series
- Original title
- Zap the gaps!
- Rating
- 3.4 out of 5
- Description
- In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance