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The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
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Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
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The Customer Rules, Tony Hsieh, Lee Cockerell
- Language
- Released
- 2013
- Binding
- (Hardcover)
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- Title
- The Customer Rules
- Subtitle
- The 39 Essential Rules for Delivering Sensational Service
- Language
- English
- Authors
- Tony Hsieh, Lee Cockerell
- Publisher
- Random House Children's Books
- Released
- 2013
- Format
- Hardcover
- Pages
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Series
- Categories
- Tags
- Business, Leadership
- Rating
- 4 out of 5
- Description
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.