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The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
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The Customer Rules, Lee Cockerell
- Language
- Released
- 2013
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- The Customer Rules
- Language
- English
- Authors
- Lee Cockerell
- Publisher
- Profile Books(GB)
- Released
- 2013
- Format
- Paperback
- Pages
- 189
- ISBN10
- 1781251223
- ISBN13
- 9781781251225
- Series
- Rating
- 4.05 out of 5
- Description
- The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.