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Applies the principles of Systems Thinking and Design Thinking to show how we need a 'design revolution' in the public services. Rather than monitoring, measuring and controlling, public sector managers need to see themselves as designers, reshaping work systems and the workplace. Case studies offer positive outcomes from IT innovation.
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Managers as Designers in the Public Services, David Wastell
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- Released
- 2011
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- (Paperback)
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