The book is currently out of stock
Parameters
More about the book
Focusing on service quality and effective management, this seminar paper explores how these concepts can enhance a company's performance and create a competitive edge. It specifically analyzes the challenges faced by Expedia Inc. and assesses its capabilities in improving consumer service quality. The report suggests implementing methodologies like Kaizen and ISO to facilitate continuous improvement and effective service recovery through incremental daily advancements.
Book purchase
Expedias capacities and competencies for improvement of its product and service quality, Silvia Stamenova
- Language
- Released
- 2018
- product-detail.submit-box.info.binding
- (Paperback)
We’ll email you as soon as we track it down.
Payment methods
No one has rated yet.