Ignore Your Customers (and They'll Go Away)
- 240 pages
- 9 hours of reading
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
Micah Solomon Books
Micah Solomon is a celebrated author and leading expert in customer service and company culture. Drawing on extensive entrepreneurial experience, he shares his insights as a sought-after keynote speaker and consultant. His work focuses on crafting exceptional customer experiences that drive profitability and business success. Solomon's perspectives have been featured in major media outlets, shaping modern approaches to building customer loyalty and a strong organizational identity.
The Heart of Hospitality
- 192 pages
- 7 hours of reading
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"-- Provided by publisher
Exceptional Service. Exceptional Profit
- 192 pages
- 7 hours of reading
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
