Refocus on the customer to outstrip your competition and increase profitability, with invaluable insight into the direct correlation between customer-centricity and shareholder value, proven by today's most successful companies.
Martin Newman Books
Bob Dylan's Malibu
- 128 pages
- 5 hours of reading
Set in the vibrant 1970s Malibu, this book offers a unique glimpse into Bob Dylan's life during his longest residence. Featuring unseen photos and personal stories, it reveals a previously undiscovered world surrounding the iconic musician. The narrative stands out among other works by those close to Dylan, such as Louis Kemp and Suze Rotolo, and is positioned as a potential highlight in this niche of literature. This exploration promises to be an essential read for fans and followers of Dylan's legacy.
100 Practical Ways to Improve Customer Experience
Achieve End-To-End Customer Engagement in a Multichannel World
- 304 pages
- 11 hours of reading
Focusing on enhancing customer experience, this practical guide offers actionable insights to transform your business throughout the entire value chain. It features 100 tips and real-world case studies from renowned brands like Amazon, Airbnb, and Uber, providing valuable lessons on effective customer engagement and satisfaction strategies.