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Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.
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100 Practical Ways to Improve Customer Experience, Martin Newman, Malcolm McDonald
- Language
- Released
- 2018
- Binding
- (Paperback)
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- Title
- 100 Practical Ways to Improve Customer Experience
- Subtitle
- Achieve End-to-End Customer Engagement in a Multichannel World
- Language
- English
- Authors
- Martin Newman, Malcolm McDonald
- Publisher
- Kogan Page Ltd
- Released
- 2018
- Format
- Paperback
- Pages
- 304
- ISBN10
- 0749482672
- ISBN13
- 9780749482671
- Series
- Description
- Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.