Historians Jon Cooksey and Graham McKechnie present the extraordinary story of Frederick Kelly, the musician, composer and Olympic rower who was killed in action during the Great War. Kelly's war diary, written between 1914 and 1916, offers an exclusive insight into a unique formation of the war
Focusing on the evolving landscape of customer service, this book explores its significance across various organizations, emphasizing the impact of technology and social media. It introduces 'The Customer Service Hallmark', a unique quality standard that transcends superficial service approaches, rooting customer care in organizational culture. By adopting a holistic view, it integrates organization development strategies and offers practical methodologies for sustaining and enhancing customer service. The book also features reflective insights, tools, and models for continuous improvement.