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The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and to keep coming back for more. Whether you re just starting your business and want to lock up great customer service procedures, or you re an established company looking to revamp your customer service to answer new market needs, Extra Mile is the resource for you. Unlike other books that are brimming with irrelevant and outdated information, Extra Mile offers: 500 essential tips, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels A section dedicated to providing excellent customer service online A list of 50 Things Never to Do, to help avoid conflict and negative reviews Get ahead of the pack by learning how great customer service equals customer retention. "

Focusing on practical financial management, this guide provides a step-by-step approach to personal finance, helping readers understand their financial needs and create effective budgets. It offers strategies for saving money, managing debt, and making informed decisions about investments and major purchases. With insights tailored for various life stages—from college graduation to retirement—it includes tips on banking, home buying, and tax filing, empowering individuals to take control of their financial future confidently.

This book provides you the tools to start investing wisely and successfully with straightforward explanations of the fundamentals, key investing questions answered, strategies for picking winners, useful advice on buying, selling, owning, and diversifying, and invaluable tips on building your financial portfolio through stock market investing