Drawing from extensive experience at Disney World, the author presents ten practical principles aimed at enhancing the effectiveness of any business organization. These principles focus on key strategies that can be implemented to improve operations, foster teamwork, and elevate customer satisfaction, making them applicable across various industries. The insights provided are designed to inspire leaders and teams to adopt a more efficient and engaging approach to business.
Dennis Snow Books


Unleashing Excellence
- 238 pages
- 9 hours of reading
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others.