James Kalbach Book order

"Collaborative Intelligence gives distributed, co-located, and hybrid teams the guided visual collaboration tools they need to create imaginative new solutions to hard problems and innovate faster. It will provide proven, repeatable playbooks that lead to creatively productive, incredible outcomes. Part 1 of the book build understanding of visual methodologies and build skills for readers to facilitate visual collaboration in teams. Readers will learn how to become "imagination workers," an extension of the knowledge worker who shifts non-imaginative work to technology and is valued for creativity, teamwork, and curiosity. Part 2 explains how to put it into practice. Unlike books like Testing Business Ideas and Gamestorming, it won't focus on individual exercises, but rather recipes of activities and rituals teams can put into practice. It will include instructions and guidance, as well as links to proprietary canvases and resources that readers can use immediately."-- Provided by publisher

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value. Mapping Experiences is divided into three

Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site navigation design. Amid all the changes to the Web in the past decade, and all the hype about Web 2.0 and various "rich" interactive technologies, the basic problems of creating a good web navigation system remain. Designing Web Navigation demonstrates that good navigation is not about technology-it's about the ways people find information, and how you guide them.Ideal for beginning to intermediate web designers, managers, other non-designers, and web development pros looking for another perspective, Designing Web Navigation offers basic design principles, development techniques and practical advice, with real-world examples and essential concepts seamlessly folded in. How does your web site serve your business objectives? How does it meet a user's needs? You'll learn that navigation design touches most other aspects of web site development. This While Designing Web Navigation focuses on creating navigation systems for large, information-rich sites serving a business purpose, the principles and techniques in the book also apply to small sites. Well researched and cited, this book serves as an excellent reference on the topic, as well as a superb teaching guide. Each chapter ends with suggested reading and a set of questions that offer exercises for experiencing the concepts in action.