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The paper explores the evolving landscape of business management in a globalized and interconnected environment, highlighting the challenges faced by leaders. It discusses how rapid shifts in customer demands, global trends, and technological advancements present complex problems and unknown solutions. Additionally, it addresses the increased societal expectations placed on leaders amid economic crises, emphasizing the need for adaptive leadership strategies in response to these dynamic changes.

Focusing on leadership within professional service firms, this seminar paper provides a theoretical overview of key characteristics and analyzes current leadership models. It highlights the necessity for change in leadership approaches to enhance effectiveness in these organizations. The paper is rooted in business management principles and emphasizes the importance of soft skills and leadership methods, making it a valuable resource for MBA students and professionals seeking to understand leadership dynamics in specialized service sectors.