The book is currently out of stock
Advances in service industries
Authors
Parameters
Categories
More about the book
The objective of the symposion was the discussion of the state of the art and trends in service engineering and service management as well as the identification of needs for future research. Main topics have been: Theoretical service models and typologies, service marketing, service operations management, human resource management, service competence, benchmarking and assessment, service excellence, R& D perspectives.
Book purchase
Advances in service industries, Hans-Jörg Bullinger
- Language
- Released
- 2002
We’ll notify you via email once we track it down.
Payment methods
- Title
- Advances in service industries
- Language
- English
- Authors
- Hans-Jörg Bullinger
- Publisher
- Fraunhofer-IRB-Verl.
- Released
- 2002
- ISBN10
- 3816762336
- ISBN13
- 9783816762331
- Category
- University and college textbooks
- Description
- The objective of the symposion was the discussion of the state of the art and trends in service engineering and service management as well as the identification of needs for future research. Main topics have been: Theoretical service models and typologies, service marketing, service operations management, human resource management, service competence, benchmarking and assessment, service excellence, R& D perspectives.