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- ITIL-Strukturen - Prozesse (Rollen, KPI's, Verbesserungspotenziale) - Optimierung der Abläufe (Mapping, Re-Organisation, BS 15000 / ISO 20000 Konformität) - Maßgaben für einen langfristig effizienten Betrieb
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Prozesse optimieren mit ITIL, Helmut Schiefer
- Language
- Released
- 2006
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- (Paperback)
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