More about the book
The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
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The Customer Rules, Lee Cockerell
- Language
- Released
- 2013
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- (Paperback)
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