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Practical techniques show you how to identify and understand difficult people. Clear text and illustrations cover every aspect of gaining co-operation to improve performance. Simple checklists enable you to anticipate problems and find the best solutions for challenging situations. Accessible flow charts and diagrams explore different options for taking action and provide useful examples.
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Dealing with difficult people, Christina Osborne
- Language
- Released
- 2001
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- Title
- Dealing with difficult people
- Language
- English
- Authors
- Christina Osborne
- Publisher
- Dorling Kindersley
- Publisher
- 2001
- ISBN10
- 0751312894
- ISBN13
- 9780751312898
- Category
- Motivation and Self-help, Psychology
- Description
- Practical techniques show you how to identify and understand difficult people. Clear text and illustrations cover every aspect of gaining co-operation to improve performance. Simple checklists enable you to anticipate problems and find the best solutions for challenging situations. Accessible flow charts and diagrams explore different options for taking action and provide useful examples.