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Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking. schovat popis
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Call Center Benchmarking, Jon Anton, David Gustin
- Language
- Released
- 2000
- product-detail.submit-box.info.binding
- (Paperback)
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