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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
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- 276 pages
- 10 hours of reading
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Offers an inside look at the Mayo Clinic. This work explains how Putting the needs of the patient first is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations, Leonard E. Berry
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- 2008
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- (Hardcover)
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