The book is currently out of stock
Book rating
More about the book
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Book purchase
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Joseph A. Michelli
- Language
- Released
- 2015
- product-detail.submit-box.info.binding
- (Hardcover)
We’ll notify you via email once we track it down.
Payment methods
We’re missing your review here.