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The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict, facilitate the process, and help participants make decisions.
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The Mediator's Handbook, Jennifer E. Beer, Caroline Packard, Eileen Stief
- Language
- Released
- 2012
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- (Paperback)
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