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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H
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Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H, Steven Dinkin, Barbara Filner, Lisa Maxwell
- Language
- Released
- 2012
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are H
- Language
- English
- Authors
- Steven Dinkin, Barbara Filner, Lisa Maxwell
- Publisher
- McGraw-Hill Education - Europe
- Released
- 2012
- Format
- Paperback
- ISBN10
- 0071801960
- ISBN13
- 9780071801966
- Category
- Health / Medicine, Nature in general
- Description
- Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.