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Your service team may represent the first, last, or only interaction point between your customers and your company. This book presents proven techniques for creating unforgettable customer experiences. It covers every aspect of face-to-face, phone, Internet, and self-service customer relations.
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Renee Evenson
- Language
- Released
- 2010
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- (Paperback)
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