The book is currently out of stock
Parameters
Categories
More about the book
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Book purchase
Customer Care Excellence, Sarah Cook
- Language
- Released
- 2010
We’ll notify you via email once we track it down.
Payment methods
- Title
- Customer Care Excellence
- Language
- English
- Authors
- Sarah Cook
- Publisher
- Kogan Page Ltd
- Publisher
- 2010
- Format
- Paperback
- ISBN10
- 0749457058
- ISBN13
- 9780749457051
- Category
- Business and Economics
- Description
- Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.