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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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Perfect Phrases for Customer Service, Second Edition, Robert Bacal
- Language
- Released
- 2010
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Perfect Phrases for Customer Service, Second Edition
- Language
- English
- Authors
- Robert Bacal
- Publisher
- McGraw-Hill Education - Europe
- Released
- 2010
- Format
- Paperback
- ISBN10
- 0071745068
- ISBN13
- 9780071745062
- Category
- Business and Economics
- Description
- Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.