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Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you.
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Microsoft Dynamics CRM 4 For Dummies, Neil Bergman, Mike Stanfield, Joel Scambray, Jason Rouse, Sarath Geethakumar, Swapnil Deshmukh, Scott Matsumoto
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- 2008
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