The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situ

More about the book

Outlines 'Switch' method, which helps you control how you choose to respond to challenging situations so you can deal with angry customers, bad management, and upset colleagues. This book helps you to become aware of your own 'emotional triggers'. It helps you learn time management techniques to reduce stress and avoid conflict.