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The Power of Feedback
Authors
More about the book
Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback.
Book variant
2006, hardcoverBook purchase
The book is currently out of stock.