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One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
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Managing the Monkey, Mark Dawes, Winn Denise
- Language
- Released
- 1999
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Managing the Monkey
- Language
- English
- Authors
- Mark Dawes, Winn Denise
- Publisher
- Human Givens Publishing Ltd
- Released
- 1999
- Format
- Paperback
- ISBN10
- 1899398023
- ISBN13
- 9781899398027
- Description
- One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.