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Examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. Using case studies, this newest, detailed research finds that RPA adoptions are accelerating, maturing, & scaling in global enterprise. It covers multiple industries, applications, and shared services.
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Robotic Process and Cognitive Automation: The Next Phase, Mary Lacity, Leslie Willcocks
- Language
- Released
- 2018
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- (Hardcover)
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