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Foundations of It Service Management Based on Itil V3 (Spanish Management)

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"Foundations of ITIL v3" is a definitive guide on ITIL, detailing best practices for IT service management. This edition covers the ITIL V3 lifecycle phases and processes, making it accessible for readers familiar with Version 2. It includes comprehensive insights into service strategy, design, transition, operation, and continual improvement.

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2007, paperback

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