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This book uncovers the Secrets to Service Success by examining four service companies that rose to industry leadership. Through interviews with their CEOs, it highlights three fundamental principles shared by Thomas Berglund, J. Philip Sorensen, Francis Mackay, and Pierre Bellon.
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Winning at Service, Waldemar Schmidt, Els Van Weering, Gordon Adler
- Language
- Released
- 2003
- product-detail.submit-box.info.binding
- (Hardcover)
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- Title
- Winning at Service
- Language
- English
- Authors
- Waldemar Schmidt, Els Van Weering, Gordon Adler
- Publisher
- Wiley & Sons
- Released
- 2003
- Format
- Hardcover
- ISBN13
- 9780470848234
- Description
- This book uncovers the Secrets to Service Success by examining four service companies that rose to industry leadership. Through interviews with their CEOs, it highlights three fundamental principles shared by Thomas Berglund, J. Philip Sorensen, Francis Mackay, and Pierre Bellon.