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This title provides a comprehensive overview of the ISO/IEC 20000 Standard, focusing on quality management systems in IT Service Management. It explains essential processes, common concepts, and definitions, while outlining the foundational elements applicable to any service management framework, including ITIL. Available in multiple languages.
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ISO/Iec 20000: An Introduction (Spanish Version), Van Haren Publishing
- Language
- Released
- 2008
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- (Paperback)
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