Raving fans : a revolutionary approach to customer service
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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
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Raving fans : a revolutionary approach to customer service, Kenneth H. Blanchard, Sheldon Bowles
- Language
- Released
- 1993
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- Title
- Raving fans : a revolutionary approach to customer service
- Language
- English
- Authors
- Kenneth H. Blanchard, Sheldon Bowles
- Publisher
- Morrow
- Released
- 1993
- Format
- Hardcover with dust jacket
- ISBN10
- 0688123163
- ISBN13
- 9780688123161
- Category
- Business and Economics
- Description
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.