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This study examines the impact of e-government services on political attitudes in Botswana. It finds that while there isn't a general effect from all e-services, some do significantly influence attitudes. E-government can empower citizens politically, and targeted messages can enhance their perception of government responsiveness.
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E-government and democracy in Botswana. observational and experimental evidence on the effect of e-government usage on political attitudes, Jana Bante, Felix Helmig
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- 2021
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