The book is currently out of stock
More about the book
Focusing on improving customer experience, this book presents a practical approach for service organizations navigating competition and resource constraints. Influenced by W. Edwards Deming and contemporary thinkers, it emphasizes actionable steps rather than an immediate shift in mindset. By prioritizing the goal of enhancing customer satisfaction, it sets a foundation for future transformation and growth within organizations.
Book purchase
Knowing & Applying, Jim Duffy
- Language
- Released
- 2015
- product-detail.submit-box.info.binding
- (Paperback)
We’ll email you as soon as we track it down.
Payment methods
No one has rated yet.