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The book explores the pervasive theme of quality in modern conversations, highlighting the various tools and methods employed to assess it, such as ratings, rankings, metrics, and benchmarking. It delves into how these instruments, including audits and reviews, shape perceptions of quality in different contexts. Through a critical lens, the author examines the implications of these assessments on standards and expectations in society.
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Quality, Peter Dahler-Larsen
- Language
- Released
- 2020
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- (Paperback)
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