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Focusing on the power of relationships, the book explores how Southwest Airlines fosters a unique corporate culture that drives high performance. It highlights the importance of trust and collaboration among employees, which leads to exceptional customer service and operational efficiency. Through real-world examples and insights, Gittell illustrates how prioritizing relationships can enhance organizational success and create a competitive advantage in the airline industry. This approach serves as a valuable model for businesses seeking to improve their performance.
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Summary: The Southwest Airlines Way, Businessnews Publishing
- Language
- Released
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Title
- Summary: The Southwest Airlines Way
- Subtitle
- Review and Analysis of Gittell's Book
- Language
- English
- Authors
- Businessnews Publishing
- Publisher
- Business Book Summaries
- Released
- 2016
- Format
- Paperback
- ISBN13
- 9782511047316
- Category
- Business and Economics
- Description
- Focusing on the power of relationships, the book explores how Southwest Airlines fosters a unique corporate culture that drives high performance. It highlights the importance of trust and collaboration among employees, which leads to exceptional customer service and operational efficiency. Through real-world examples and insights, Gittell illustrates how prioritizing relationships can enhance organizational success and create a competitive advantage in the airline industry. This approach serves as a valuable model for businesses seeking to improve their performance.