Love's Labours Redressed - Reframing Emotional Labour

Emotional labour is deeply influenced by the support received from managers and colleagues, highlighting the interactive nature of this process. Professional emotional labourers, such as nurses and teachers, often experience greater stress from inadequate managerial support and training than from display rules or targets. This imbalance raises questions about the expectations placed on these workers to provide emotional labour without receiving it in return. The dynamics of emotional labour can lead to either a virtuous cycle of support or a vicious cycle of stress, depending on the interactions involved.