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The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.
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Implementing Metrics for IT Service Management, David Smith
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- Released
- 2008
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- (Paperback)
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