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The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.
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Implementing Metrics for IT Service Management, David Smith
- Language
- Released
- 2008
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- (Paperback)
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- Title
- Implementing Metrics for IT Service Management
- Subtitle
- ITSM Library, an Implementation Guide
- Language
- English
- Authors
- David Smith
- Publisher
- van Haren Publishing
- Released
- 2008
- Format
- Paperback
- ISBN13
- 9789087531140
- Category
- Business and Economics, Textbooks
- Description
- The measurement framework presented in this book focuses on a continuous improvement lifecycle tailored for IT Service Management. It aligns with ITIL® best practices and is compatible with the CobiT® framework, ensuring a comprehensive approach to IT governance. Additionally, it supports ISO/IEC 20000 standards, making it a valuable resource for organizations seeking to enhance their IT service delivery through effective metrics.