Effective Multi-Unit Leadership

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Focusing on the role of Multi-Unit Leaders (MULs), this book explores how they navigate economic disruptions within service enterprises. It introduces an Integrated Model that combines key activities, behavioral practices, and personal characteristics essential for optimizing performance. Central to the model is the concept of 'portfolio optimisation through social exchange' (POSE), emphasizing local leadership and strategic exchanges. With contemporary case studies, this work serves as a vital resource for both practitioners and scholars interested in effective leadership strategies in multi-unit settings.