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Focusing on the critical relationship between customer satisfaction and business success, this book emphasizes the importance of quality management. It explores essential definitions, principles, and models while providing practical guidance on implementing ISO 9001 requirements, conducting audits, and utilizing business excellence models. The text is designed for business economics students and managers seeking effective strategies for achieving revenue, profit, and growth through a problem-oriented approach to quality.
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Fundamentals of Quality Management, László Berényi
- Language
- Released
- 2013
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- (Paperback)
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