CSF Process Model for Program Management

The CSF Process Model offers managers a practical framework to identify their Critical Success Factors (CSF) along with their dependencies and measures. Developed through research at George Washington University, this model emphasizes a process-oriented approach rather than merely producing a generic list of CSFs. By focusing on activities that are measurable and directly applicable, it empowers managers to tailor their CSF identification to their unique contexts, avoiding common pitfalls found in previous literature.