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Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.
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Customer Experience Excellence, Tim Knight, David Conway
- Language
- Released
- 2021
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- (Hardcover)
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