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Exploring themes of frustration and disconnection in modern society, the narrative delves into the pervasive sense of mistreatment experienced by individuals in their interactions with organizations. It highlights relatable scenarios, such as receiving incorrect orders and the endless wait times in customer service, illustrating the ongoing struggles people face in their daily lives. These experiences resonate with readers, prompting reflections on the impersonal nature of contemporary communication and service.
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Making Competent Organizations, Lee Thayer
- Language
- Released
- 2018
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- (Hardcover)
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